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What is ServiceOps?
ServiceOps is a new service delivery operating model that uses automation and AI to cut costs, reduce downtime risks, and increase IT productivity and efficiency.
Reduce change risk
Accelerate change while predicting and managing risk.
Reduce vulnerability risk
Resolve exposures faster with risk and impact analysis.
Reduce incident noise
Automatically create a single incident in ITSM for correlated events in AIOps, associating it with impacted CIs and services.
Accelerate software delivery
Align developer activities and tickets with incidents and change requests for the full lifecycle of the activities.
Increase service quality
Build an integrated ServiceOps toolchain with observability, automation, and AI at the core to help accelerate the speed of delivery, improve service quality, and reduce risks.
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Gain deep understanding of complex and evolving service infrastructure with automatic discovery and dynamic service modeling.
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Resolve incidents faster with shared knowledge and AI-assisted collaboration across teams
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Diagnose issues quickly with AI-powered root cause analysis, contextual topology, and service health timeline.
Supercharge your IT team productivity
Capitalize on AI agents that improve IT productivity while predicting and managing risks at scale.
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BMC HelixGPT Change Risk Advisor analyzes operations and service management data to identify risky changes and recommend remediations.
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BMC HelixGPT Vulnerability Resolver displays vulnerability risks prioritized by their potential impact on service health and recommends remediation steps.
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BMC HelixGPT Insight Finder surfaces key, in-context insights for better decision-making.
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BMC HelixGPT for Teams brings together stakeholders across the enterprise for incident collaboration.
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BMC Helix Discovery continuously scans assets and maps relationships across hybrid cloud environments.
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BMC Helix Agent Studio allows for no/low code creation and deployment of custom AI agents.
Improve operational efficiency and reduce MTTR
Reduce incident noise and costs by using AIOps to create a single incident in ITSM for correlated events and associating the impacted CIs and services.
Collaborate in MS Teams with AI assistance to provide summaries, real-time updates, and coordinated responses to major incidents.
Learn more about AI agents.
Dive deeper
Explore related resources
Video
Service and Operations Management Transformed
Discover how ServiceOps unites AIOps and AISM to predict change risks, enhance collaboration, and automate problem resolution for smoother DevOps processes.
White Paper
ServiceOps: Redefining IT Excellence
Discover how AI-powered ServiceOps streamlines ITSM, ITOps, and DevOps to accelerate change, reduce risk, and enhance service quality—plus key best practices to evolve IT service management.
Article/Blog
The Impact of Changes in IT Service and Operations Management
Understand the impact of change in complex digital environments and how ITOps can quickly diagnose and resolve issues amid rapid cloud and DevOps adoption.
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